Shipping, Returns & Refunds

WHAT IS THE COST OF SHIPPING?

Orders with a value of less than R1000 will have a flat rate courier charge of R150. Orders over the value of R1000 will be shipped for free.

HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?

Delivery to main cities will take place between 1-3 working days, while regional/outlying areas usually take 3-5 working days. The delivery time-frame depends on the logistics and your delivery location. If you need your order urgently, please call us after placing your order, as we will do everything in our power to assist.

WHAT ADDRESSES DO YOU SHIP TO?

We only ship orders to physical addresses (no postal boxes). Please make sure that the address that you choose for delivery is accurately captured, and that there is someone present to receive the parcel on your behalf if you are not there. We recommend using your work address for deliveries.   

Returns

ARE YOU CPA COMPLIANT?

Yes, we are 100% CPA compliant.

HOW DO I RETURN A FAULTY OR INCORRECT PRODUCT?

If you would like to return your product, please contact us by emailing info@greenvalleytools.com with your details, reason for return, and advise whether we should collect the product from you or if you will arrange to deliver to us.

RETURNS AND EXCHANGE POLICY

Should you not be satisfied with your purchase, you may return and/or exchange it, subject to the following conditions:

• Original proof of purchase must be provided
• Product must be in original condition and packaging
• Returns and/or exchanges need to be initiated within 14 days of delivery
• We may deduct a fair shipping and handling fee from refunds, as per the CPA and ECTA.

If you believe your purchase to be faulty, please return it, and if it is still under warranty, it will be repaired or replaced as deemed fit by the manager, subject to reasonable wear and tear.