Refund policy

GREEN VALLEY TOOLS RETURNS AND EXCHANGE POLICY

• Clause 1 - Circumstances in which Returns and/or Exchanges are allowed
  • We permit returns and/or exchanges in the following instances:
    • The incorrect product has been delivered to you.
    • The product delivered to you is damaged or defective.
    • The product has the incorrect size or specifications.

• Clause 2 - When a Return and/or Exchange needs to be initiated
  • Returns and/or exchanges need to be initiated within fourteen days of delivery of the product having been delivered to you.

• Clause 3 - The choices you have upon Returning the Product
  • When a product is returned to us you can:
    • Have the product replaced/exchanged.

• Clause 4 - How a Return and/or Exchange is initiated
  • All returns and/or exchanges shall be initiated by means of an email sent to info@greenvalleytools.com setting out:
    • the reason for the return.
    • whether you would like the product collected from you or delivered to us.
    • if you would like the product to be collected, the address from where the product needs to be collected from.

• Clause 5 - Condition of the Product Returned
  • In returning the product to us, the following shall apply. The product needs to be:
    • Undamaged
    • Unused
    • In the original packaging.
    • Packaged and wrapped correctly and safely by you.

• Clause 6 - Manner of Return
  • Depending on your preference, we may either collect the product from you, or you may return the product to our offices at the following address: Unit 4, Bataleur Park, Olive Grove Industrial Estate, Somerset West, South Africa, 7130.

• Clause 7 - What will happen once a Product is returned
  • Once returned, the product will be inspected and then replaced.